Xendit1.The payments, in order
- Your request is approved. Most bookings start as a request: our team checks the dates, the rate and any add-ons first. You pay nothing until you get the email that says “Your booking is approved”.
- You pay the 50% deposit — or the full amount. Your booking is confirmed once this payment is verified. Until then the dates are not held for you, so the sooner the better.
- You pay the balance, at least 3 days before check-in. Paid in full already? Skip this one.
- At check-in you leave a refundable security deposit in cash with the caretaker. It comes back at checkout.
2.Deposit or pay in full
Once your booking is approved, the Payments card on your booking asks “How much would you like to pay now?”
- 50% deposit — confirms the booking. The other half is due 3 days before check-in.
- Pay in full — confirms the booking with nothing left to pay before you arrive.
Pick one before you pay — the amount on the page and on the payment button follow your choice. Then pay as below.
3.Pay online
Confirmed in seconds. No receipt to upload, and nobody has to check it by hand.
- On your booking's Payments card, press “Pay the ₱… deposit online” (or “… full amount online”).
- You are taken to our payment provider's secure page, checkout.xendit.co, which says “Pay to Malaya” and shows the same amount. Pick how you want to pay (see the list below).
- Finish before the time shown at the top of that page — you have 30 minutes. If it runs out, nothing was charged: go back to your booking and press the button again.
- When the payment goes through you are sent back to your booking. It shows as confirmed within a few seconds, and we email you. That's it.
What you can pay with on that page
E-Wallet — Maya, GrabPay
You're sent to the app to approve the payment.
QR Ph — GCash and bank apps
This is how you pay with GCash. Scan the QR with GCash or any bank app. On the same phone, screenshot the QR, then in GCash tap “QR” → “Upload QR” and pick the screenshot.
Online Banking — BPI, UnionBank, RCBC
Sign in to your bank and approve the payment there.
Over the counter — Cebuana, LBC
You get a payment code. Pay it in cash at a branch before the time shown.
Credit and debit cards aren't available yet. To pay by card, message us and we'll help.
4.Paying the balance
Paid the 50% deposit? The rest is due at least 3 days before check-in — booked closer to your stay than that, it's due right away. You can pay it any time before then.
- Open your booking in My Bookings. The Payments card shows the balance.
- Press “Pay the ₱… balance online” and pay the same way as above.
- We email you when it's verified. Your stay is then fully paid.
Nobody can check in with a balance still unpaid, so please don't leave it for the day itself.
5.At check-in
The security deposit is separate from the price of your stay, and never paid online. Unless the villa's page says otherwise it's ₱5,000, in cash, to the caretaker when you arrive. After checkout and a walk-through of the villa, it comes back to you, less anything set out in the Booking Policy.
6.If something went wrong
- I don't see a Pay button.
- Your request may not be approved yet — you'll get an email when it is. Check too that you signed in with the email you booked with.
- The payment page expired, or I closed it.
- Nothing was charged. Go back to your booking and press the pay button again for a fresh page.
- I paid online but my booking still says Unpaid.
- Wait a minute and refresh the page — it usually updates within seconds. If it still doesn't, message us with your booking code. Please don't pay again.
- I paid the deposit and now want to pay the rest early.
- You can — the balance button is on your booking as soon as the deposit is verified.